Privacy Policy

fg222 is committed to handling personal data with transparency, integrity, and care. This Privacy Policy ("Policy") describes in plain language how fg222 collects, processes, stores, shares, and ultimately deletes the personal information of players and visitors who use the fg222.bio online betting and gaming platform (the "Platform"). This Policy should be read alongside the fg222 Terms and Conditions, which govern your overall use of the Platform.

This Policy applies to personal data collected through the fg222.bio website and mobile browser interface, through customer support communications, and through any other touchpoint at which fg222 interacts with you directly. It does not apply to third-party websites or services linked from the Platform — those are governed by their own privacy policies.

fg222 collects personal information only to the extent necessary to provide a safe, functional, and compliant betting and gaming service to players in Bangladesh. The categories of personal data we collect are as follows:

Registration and Identity Data

• Full name as it appears on official government-issued identification documents (collected at KYC verification stage).
• Bangladesh mobile phone number — used as the primary account identifier and for OTP-based authentication.
• Date of birth — collected to verify that you meet the 21+ age eligibility requirement.
• A copy of a valid national identity card (NID), passport, or birth certificate — submitted only when identity verification is required.

Financial and Transaction Data

• Mobile financial service account references (such as bKash, Nagad, Rocket, or Upay account numbers) used for deposits and withdrawals — stored in masked or tokenised form.
• Deposit and withdrawal transaction records, including amounts, timestamps, and transaction reference IDs.
• Account balance history and wagering records, retained for regulatory compliance and responsible gaming monitoring purposes.

Technical and Usage Data

• Device type, operating system, and mobile browser version — collected automatically when you access the Platform.
• IP address and approximate geographic location derived from it — used for security monitoring and to detect suspicious login activity.
• Session logs, page interaction data, and game play logs — used to improve the Platform experience and to investigate any disputes or technical issues that may arise.

The specific purposes for which fg222 processes your personal data are:

• Account creation, identity verification, and KYC compliance — to ensure we know who our players are and that they meet eligibility requirements.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported banking channels — to execute financial transactions you initiate.
• Customer support — to respond to your queries, process complaints, and resolve disputes in a timely and fair manner.
• Platform security and fraud prevention — to detect and prevent unauthorised access, fraudulent transactions, bonus abuse, and other prohibited conduct.
• Responsible gaming monitoring — to identify players who may be exhibiting signs of problem gambling and to offer appropriate responsible gaming tools proactively.
• Sending service communications — including transaction confirmations, security alerts, and important account notices via SMS to your registered Bangladesh mobile number.
• Platform improvement and analytics — to understand how the Platform is used, identify technical issues, and make data-informed decisions about new features and content.

fg222 does not use your personal data to send unsolicited third-party marketing communications. Where fg222 sends you promotional messages about its own offers (such as bonus promotions or seasonal campaigns), you may opt out at any time by contacting [email protected] and requesting removal from marketing communications.

fg222 processes your personal data on one or more of the following legal grounds:

• Contractual necessity — processing required to perform our contractual obligations to you under the Terms and Conditions, including account management, payment processing, and customer support.
• Legal obligation — processing necessary to comply with applicable anti-money-laundering laws, KYC requirements, age verification obligations, and any other legal or regulatory requirement applicable to online betting operators.
• Legitimate interests — processing carried out for the purposes of Platform security, fraud detection, responsible gaming monitoring, and service improvement, where such processing does not override your fundamental rights and interests.
• Consent — where we send you optional promotional communications about fg222 offers and bonuses. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Your personal data may be shared with the following categories of recipient:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay, and supported banks) — strictly to execute the financial transactions you have initiated and for fraud-prevention verification.
• Game content providers and platform technology partners — who provide the underlying gaming software and infrastructure. These partners process only the minimum technical data necessary to deliver their services and are contractually bound to keep your data confidential.
• Law enforcement and regulatory authorities — when fg222 is legally required to disclose information in response to a valid court order, regulatory demand, or official investigation. fg222 will notify you of such a disclosure where legally permitted to do so.
• Fraud prevention and anti-money-laundering agencies — where fg222 has reasonable grounds to suspect fraudulent activity, money laundering, or other financial crime involving your account.

All third parties with whom fg222 shares personal data are required to handle that data in accordance with applicable data protection standards. fg222 does not permit third-party recipients to use your data for their own marketing purposes, and we do not transfer your personal data to countries or territories that do not provide an adequate standard of data protection without first implementing appropriate safeguards.

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or any supported bank, fg222 processes the transaction reference data needed to complete that transaction. We do not store full mobile wallet credentials or bank account numbers in plaintext. Payment identifiers are stored in a masked or tokenised form to minimise the risk of unauthorised access.

All financial transactions on the fg222 Platform are denominated in Bangladeshi Taka (৳). Transaction records are retained for a minimum period in line with anti-money-laundering record-keeping requirements. These records form part of fg222's compliance audit trail and may be subject to regulatory inspection.

• fg222 does not process payment card data (Visa or Mastercard) directly. Where card payments are supported, they are handled exclusively by a PCI-DSS-compliant payment gateway. fg222 never receives or stores raw card numbers, CVV codes, or card expiry dates.
• Where a withdrawal requires enhanced verification, fg222 may request a screenshot or reference confirming that the receiving mobile wallet account belongs to the same person as the registered fg222 account. This document is processed for identity verification purposes only and is not shared with third parties beyond the requirements of anti-money-laundering compliance.
• Players are responsible for ensuring that the payment methods they use are registered in their own name. Using payment methods belonging to another person is a breach of the fg222 Terms and Conditions and may trigger enhanced scrutiny of associated transactions.

fg222 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide: account data and identity verification documents are retained for the duration of your active account period plus a minimum of five years following account closure, in line with anti-money-laundering record-keeping obligations. Transaction records are retained for a minimum of five years from the date of each transaction. Technical and usage logs are retained for up to twelve months, after which they are anonymised or deleted. Support correspondence is retained for up to three years from the date of the last interaction.

When your personal data is no longer required for any legitimate purpose, fg222 will securely delete or anonymise it. If you request account closure, fg222 will initiate the deletion process for data not subject to a mandatory retention requirement within 30 days of the closure date, subject to the completion of any outstanding verification or compliance review.

To exercise any of your data rights, please contact fg222 at [email protected] with a clear description of your request. fg222 will respond within a reasonable timeframe, typically within 30 days of receipt. In some cases, we may need to verify your identity before processing a data rights request to protect against unauthorised access to another person's personal data.

The fg222 Platform uses cookies and similar lightweight tracking technologies to ensure the Platform functions correctly and to gather anonymised usage analytics that help us improve the player experience. fg222 does not use advertising cookies or tracking pixels that share your data with third-party advertising networks.

The types of cookies used by fg222 are:

• Essential cookies — strictly necessary for the Platform to function. These cookies manage your login session, maintain your account state, and ensure secure navigation. They cannot be disabled without breaking core Platform functionality.
• Analytical cookies — used to collect anonymised data about how players interact with the Platform, including pages visited, session duration, and navigation paths. This data is used solely to improve Platform performance and user experience.
• Preference cookies — used to remember your language and display preferences so the Platform behaves consistently across sessions. These do not track you across third-party websites.

You can manage or disable non-essential cookies at any time through your mobile browser settings. Please note that disabling essential cookies will impair your ability to log in and use the Platform. Clearing your browser cache will also clear stored cookie data, which may require you to log in again on your next visit.

fg222 implements a layered approach to data security, combining technical, organisational, and procedural safeguards to protect your personal information against unauthorised access, loss, or disclosure. Our security measures include:

• SSL/TLS encryption for all data in transit between your device and our servers — your login credentials, payment data, and personal information are never transmitted in plaintext.
• Encryption at rest for sensitive personal data and payment identifiers stored in our databases — data is stored in encrypted form so that even in the event of a database breach, raw personal data is not directly exposed.
• Access controls limiting which fg222 staff can view personal data — data access is restricted on a need-to-know basis and is logged for audit purposes.
• Automated anomaly detection to identify unusual login patterns, rapid successive failed authentication attempts, and other indicators of potential account compromise — triggering account protection measures automatically.

While fg222 implements robust security measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, fg222 will notify affected players promptly and take all reasonable steps to contain and mitigate the breach. You can help protect your account by keeping your registered mobile number secure, not sharing your OTP with anyone, and contacting fg222 immediately at [email protected] if you suspect unauthorised access to your account.

Age verification is performed at the registration stage using OTP authentication tied to a Bangladesh mobile number. Where age cannot be confirmed from the registration data alone, fg222 may request additional age verification documents as part of its KYC process before allowing full account access. If you believe that a minor has accessed the fg222 Platform using your account or another person's account, please contact [email protected] immediately so that appropriate action can be taken.

fg222 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the structure of the Platform. The "Last updated" date shown at the top of this page will be revised whenever a material change is made. We encourage you to review this Policy periodically so that you remain informed about how fg222 handles your personal data.

Where a change to this Policy materially affects your rights or the way in which your data is used, fg222 will endeavour to provide advance notice to registered players via the Platform interface or via SMS notification. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.